Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partner then brings the package to you at the earliest possible date. If they are unable to reach your provided address at a suitable time, we will contact you to resolve the issue. We ship throughout India. We dispatch most orders within 3 – 5 business days (excluding Sundays and public holidays). Once your order has been dispatched, you will receive an email with the details of the tracking number and courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Our shipments go through rigorous quality check process before they leave our warehouse. However, in the rare case, where your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund within 7 days of receiving your order. In case of return/replacement/refund, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24 – 48 business hours of us receiving the products back. It may take additional 2 – 3 business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount and billing details shared by you. This process will be completed within 24 – 48 business hours of us receiving the returned products and your bank details in email. It will take an additional 2 – 3 business days for the amount to reflect in your account.